General Terms of Sales

This is a translation, the French version is the good and write one for the law and the justice.

Article 1 ( Organization )
CMA: ALES441032521
Address: BP70 30140 Anduze

Article 2 (object)
This contract is a contract of sale electronic distance is to define the rights and obligations of the parties in connection with the sale of products and services offered by EL ANKA for .
In this sense, it is consistent with the French regulations , particularly the said Act 2004-575 Act on Confidence in the Digital Economy . It is also consistent with the recommendations of the OECD in the field of electronic commerce.

Article 3 (products and services)
Products and services offered by EL ANKA are presented on our sites in French language . Any citizen of the European Community and the countries complying with Directive 95/46/EC may not assert its linguistic ignorance as contract cancellation clause .
Products and services purchased directly by EL ANKA are those listed on the site www.el - the day of the consultation said site by the user. Changing quantities ordered or reference does indeed involve a manufacturing delays . Certain items may have slight difference with the picture on the website , because the pieces are hand made . In fact, earrings , for example , have a symmetry relative. Due to the specificity of the Internet , the Company does not guarantee availability on its website of all products and services in real time. In the case of temporary or permanent unavailability of one of the products and / or services , the Company will notify users via its website or sending an email to a valid email address provided by the customer. The company will then offer you the replacement of the product ordered by an equivalent product ( quality and price) , or have , or exercise your right to cancel .
The photographs and texts illustrating the products and / or services are not included in the contract. If errors occur, shall in no case responsible for EL ANKA can be initiated .

Article 3a (price)
The prices of products and / or services may be modified at any time by the company, except for any sale of a product and / or concluded for the price on www.el - .
The mentioned prices are in Euros ( € ) , presented TTC and include costs associated with processing orders.
Regarding products, shipping rates are charged to the customer , unless otherwise stipulated clauses in the order process .
Payment of the full price must be made no later than the delivery of products and / or services , unless otherwise specified during the ordering process and mentioned on the invoice .
In the event of a delivery of goods outside the territory of French , taxes and customs formalities are the sole responsibility of the Customer, unless otherwise indicated. The customer then agrees to check the importation of products ordered under the territory of the country of delivery.

Article 4 ( control )
Any order signed by Client "click" constitutes an irrevocable acceptance which can be challenged only in the cases expressly provided in this Agreement to Articles " Right of withdrawal " and " Execute Command ".
Any agreement a quote sent by email to the customer and returned to EL ANKA with an explicit agreement also constitutes an irrevocable acceptance .

Article 4a ( process control )
The ordering process is consistent with the Act 2004-575 LCEN said .
In particular, any user wishing to validate their order must identify themselves by completing the appropriate form provided on www.el - , . This identification is done in strict compliance with the Act 78-17 amended as set out in our " Privacy Policy " .
After confirming the contents of the order, the user will confirm definitively .
To this end, it shall forward its credit card number , depending on the type of the latter, the expiry date thereof and the security code ( 3 digit number on the back of the card) .
The sale will be concluded as soon as full payment (except special clauses ) of the products and / or services selected .
EL ANKA ensures that the payment is secured by SSL encryption (Secure Socket Layer) to protect as effectively as possible all data related to payment .

Article 5 ( confirmation)
The contractual information will be sent a confirmation email to the customer no later than the end of the withdrawal period and subject to the provision by the client of an invalid email address, not subject to any restrictions ( professional email address) . In this case , the company can not be held responsible for sending contractual information and / or advertising to an email address with restricted access.

Article 6 ( product delivery )
6.1 Delivery
The company guarantees that deliveries will be made as soon as possible , under the conditions guaranteed by the service carriers , and on the site www.el - , .
The artist can not be held liable for delayed delivery due to the provider responsible for the delivery of products ordered. In the case of a delay caused by the carrier, and after learning from the company responsible for it , the customer must submit a justified claim to the carrier , within a maximum period of 72 hours by letter AR .
According to the law , if your delivery has not been made within a maximum of 31 days ( unless otherwise specified ) , you can request a full refund from the company .
This will then refund you within a maximum of 30 days.
6.2 Incomplete delivery or non-compliant
Despite the care taken in the preparation of orders, it may be that a product is missing from it , or an error has occurred during preparation . It is also possible that the package is damaged when the contents thereof have been partially or completely hidden .
If you find such an error, please mention it on the right of the carrier and reject the product we returning accompanied by a report 170 says "damage " . In the event you become aware of this error after the departure of the carrier , please report it in the manner indicated on the site.
6.3 Parcels lost
In the event that a package is lost by one of our carriers providers , please let us know as soon as possible .
The company will conduct a survey of the services concerned ( within 21 days is required for a survey service "La Poste" ) .

Article 7 ( right of withdrawal)
Pursuant to Article L121 -16 and 121-20 of the Consumer Code , the customer has a period of seven ( 7) business days to exercise his right of withdrawal . This period starts from the date of receipt of the order by the customer.
To facilitate the processing of his return , the customer can contact the company by email to obtain a return number before forwarding . This condition does not result in the cancellation of the right of withdrawal
The return postage will remain the full responsibility of the customer . Products must be returned complete, in their original packaging.
In the case of sales , the products can not be returned or exchanged.
The Customer has a period of seven ( 7) calendar days to cancel the services do not suit him . This period shall begin:
- For services : from the date of acceptance of the contract.
The Customer will have the option of requesting either a refund of monies paid, or the exchange of the service. The Company shall have a period of thirty ( 30) days to refund the customer , subject to this , the provision of valid bank details .
The Customer is informed that the right of withdrawal can not be exercised for services where performance has begun, with the consent of the Client, before the end of seven ( 7) working days provided above.
This Agreement shall be deemed given upon acceptance of these Terms for services whose execution is immediate and does not give rise to the establishment of a quote and for all promotions.
Pursuant to Article 121-20-4 of the Consumer Code , this right of withdrawal may not be exercised for services to be held on fixed dates .

Article 8 (right of withdrawal )
Pursuant to Article L. 114-1 of the Consumer Code , and the amount of your order exceeds 500 Euros , we will tell you on your bill the maximum delivery date of your order. In the case of exceeding 7 working days of the date of delivery ( except in cases of force majeure as defined in the Act), you have the right to terminate your contract within 60 days after the initial delivery date. In this case , the deposit already paid will be retained by the company . In cases where the termination of the contract would occur due to the company , it will reimburse you an amount equal to the deposit paid , and this within a maximum of 30 days.

Article 9 ( command execution )
The company reserves the right to refuse the order in case of a dispute with the customer, total or partial non- payment of a previous order , refusal of bank authorization during the payment process online.
The order will be executed no later than within thirty (30) days from the day after the Customer has placed an order subject to acceptance thereof by the Company.
For deadlines for different types of services, please contact us.

Article 10 ( billing )
An invoice will be automatically sent to the customer when providing services and / or control of its products. It will be sent to the email address specified by the customer when ordering , unless otherwise from him.

Article 11 (warranty)
The customer has a contractual warranty on products supplied by the company. This warranty is displayed on www.el - , and its duration depends on the category of products ordered.
The customer has a contractual guarantee on the services provided by the company. This warranty is freely set by the company and its effect varies according to the category of services ordered.

Article 12 ( Method of Payment)
To set the order , the Customer has the choice of all payment methods listed in order and presented on the website of the company.

The Customer warrants to the Company that it has the required permission to use the method of payment chosen by him during the validation of the order .
In case of payment by credit card, the provisions relating to the fraudulent use of the payment provided for in the agreements between the Client and the card issuer and between the company and its banks apply.

The information requested from the Customer is required to process the order and may be provided to contractors of the company ( accountants, lawyers .... ) . They may also be sent to any competent authority to settle disputes between companies and one of their clients.
The Customer may exercise their rights of access , rectification, opposition in the ways mentioned in the " Data Protection " of society.

Article 14 (electronic signature )
The "click" associated with the authentication and non- repudiation of the customer when ordering and acceptance of these Terms constitutes an electronic signature.
This electronic signature has value handwritten signature between the parties.

Article 15 (encryption )
The company ensures that devices and services used encryption to secure transactions were the subject of an authorization or a declaration under the legislation.

Article 16 (proof )
The records stored on company servers and the servers of its banks will be considered proof of communications , orders and payments between the parties.
In any case , the Company will proceed with the recording of telephone conversations between a member of the Company and any of its customers or prospects. In the case of outsourcing their customer service , the company is committed to prevent their partner for the implementation of this service, such registration, including as part of a " service improvement " .

Article 17 (preservation and archiving of documents)
Data archiving transaction is made on a reliable and durable medium , in accordance with Article 1348 of the French Civil Code .
It is conducted in accordance with the AFNOR Z 42-013 relating to the design and operation of computer systems to ensure the conservation and integrity of stored records in these systems .

Article 18 ( entire agreement )
These terms represent all obligations of the parties.
No general or specific condition by the Customer may be incorporated to these terms .
The fact that the company does not rely on a failure by the Customer to any of the obligations contained herein can not be interpreted in the future as a waiver of the obligation in question .

Article 19 ( retention of title )
Products delivered to the customer remain the property of the company until the contract has not been executed entirely.
Services and / or documents provided to the client are governed by the Code of Intellectual Property . They remain the property of the company . It is therefore forbidden to reproduce, sell, or exploit the services and / or documents provided without the consent of the company.

Article 20 ( Applicable Law )
This contract is subject to French law , in accordance with European directives.
This is both the substantive rules for the rules of form .
In case of dispute , the companies will favor the settlement .
Otherwise , and in accordance with Articles 46 to 48 of the NCPC cases, French courts will have jurisdiction .

Appendix ( glossary)
In this contract, each of the expressions listed below shall be interpreted in accordance with its definition, namely :
- "Company" : EL ANKA
- 'Distance contract ' means any contract for ordering products and / or services concluded between the company (* ) and Client ( * ) as part of a system of sale or provision of service organized by the distance company (* ) which, for this contract, makes exclusive use of the Internet until the conclusion of the contract, including the contract itself.
- "Customer" means any natural person who, in the present contract is particular title or as a representative of a legal person.
- "Order " : a document that describes the characteristics of the products ordered by the Customer and shall be signed by him "double click" (*) to engage .
- "Control" means the act whereby the Customer agrees to buy products and / or services and the society, to deliver and / or provide him .
- 'Product' property sold or service provided by the company.
- "Click " reiteration of the validation of the Order by the Customer. An order form completed and validated the first time is never taken into account without the confirmation of the Client. This confirmation can be done through a box accepting the Terms box, or a confirmation of the order.